The IGLTA Foundation, the charitable arm of the International LGBTQ+ Travel Association (IGLTA), has released a first-of-its-kind guide to help travel professionals communicate more inclusively with LGBTQ+ travelers. Developed in collaboration with Miles Partnership and HospitableMe, the guide provides practical strategies to foster a welcoming environment for all guests.
Why This Matters
LGBTQ+ travelers often face challenges in finding safe and affirming spaces. This guide equips businesses with the tools to bridge that gap through respectful language, thoughtful policies, and authentic representation.
Key Takeaways from the Guide
Use Inclusive Language
Simple changes in communication can make a big difference. The guide recommends gender-neutral greetings like “Hello everyone” instead of “Ladies and gentlemen.” It also advises adapting booking processes to accommodate diverse identities.
Train Staff Effectively
Employees should be trained to interact confidently with LGBTQ+ guests. The guide includes tips for correcting mistakes gracefully and handling sensitive situations with care.
Market Authentically
Avoid tokenism. The guide urges businesses to feature real LGBTQ+ travelers in campaigns and highlight inclusive policies clearly.
Create Welcoming Spaces
Small changes, like adding gender-neutral restrooms or offering personalized amenities, can significantly enhance comfort for LGBTQ+ guests.
Keep Improving
Inclusivity is an ongoing effort. The guide encourages businesses to listen to feedback from LGBTQ+ travelers and refine their approaches over time.
Industry Leaders Weigh In
“Inclusivity starts with communication,” said John Tanzella, IGLTA President and CEO. “Words matter—they make people feel seen and valued. This guide helps businesses take that first step toward true belonging.”
The Big Picture
As global travel rebounds, the demand for inclusive experiences grows. This guide positions the tourism industry to meet that demand, ensuring LGBTQ+ travelers feel respected and welcomed everywhere they go.
By adopting these practices, travel professionals can build stronger connections with LGBTQ+ guests—and contribute to a more inclusive world.
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