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OUTRIGGER Resorts & Hotels Partners with Sabre Hospitality to Transform Guest Experiences

by Alice

OUTRIGGER Resorts & Hotels, a leading luxury hotel chain, has announced an expanded partnership with Sabre Hospitality, a division of Sabre Corporation and a global leader in travel technology. The collaboration will see OUTRIGGER adopt Sabre’s advanced SynXis® Retailing solution across all its properties, aiming to enhance personalized guest experiences and unlock new revenue streams.

Following a successful pilot program at two of its resorts, OUTRIGGER has decided to roll out the SynXis Retailing platform across its remaining 12 properties. This makes OUTRIGGER the first major hotel group to transition from Sabre’s standard SynXis Booking Engine to the more sophisticated SynXis Retailing system. The upgrade will enable OUTRIGGER to improve its merchandising capabilities and further establish itself as an innovator in the hospitality industry.

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Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at Sabre Hospitality, expressed enthusiasm about the partnership. “We are excited to deepen our collaboration with OUTRIGGER as they expand their use of SynXis Retailing,” he said. “This move showcases how our retailing solutions can enhance guest engagement, boost revenue per room, and help hoteliers deliver personalized experiences throughout the guest journey. OUTRIGGER’s decision reflects their commitment to leading in the competitive luxury hospitality market.”

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The SynXis Retailing platform aligns with OUTRIGGER’s goal of offering a more personalized booking experience. By leveraging Sabre’s technology, the hotel group can now provide tailored room options, services, and experiences at every stage of the guest journey. Early adopters of the platform have reported significant benefits, including up to three times higher revenue, improved guest satisfaction, and faster booking processes.

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Josh Haddadi, Senior Digital Solutions Manager at OUTRIGGER Hospitality Group, highlighted the platform’s ease of use and impact. “We are thrilled to upgrade to SynXis Retailing to deliver exceptional guest experiences that go beyond just a room stay,” he said. “The platform is user-friendly and integrates seamlessly into our existing systems, allowing us to offer a wide range of customizable options to help guests create their dream vacations.”

OUTRIGGER Resorts & Hotels operates 38 properties in prime beachfront locations across Hawaii, the Asia-Pacific region, and the Indian Ocean. The company has been a Sabre partner since 2017. This expanded collaboration underscores Sabre Hospitality’s commitment to providing cutting-edge retailing technology to the travel industry, enabling hoteliers to deliver more personalized and memorable experiences for their guests.

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