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Copa Airlines Teams Up with Smartvel to Provide Real-Time Travel Updates Across 85 Destinations

by Alice

In a major step to improve passenger experience, Copa Airlines, Panama’s leading airline and a member of the Star Alliance, has partnered with Smartvel, a global content solutions provider. The collaboration aims to offer real-time travel updates to passengers flying to any of Copa’s 85 destinations across the Americas and the Caribbean.

Through this partnership, Smartvel’s advanced technology will be integrated into Copa Airlines’ website and mobile app. Travelers will gain access to critical information, including visa requirements, health regulations, and country-specific travel rules. This ensures passengers stay informed and prepared throughout their journey.

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Smartvel’s system uses multilingual support and advanced tools to monitor official government websites for updates. This guarantees that the information provided is accurate and reliable. Copa Airlines sees this as a key move to enhance customer satisfaction.

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“Customer experience is at the heart of what we do,” said Diego Morales of Copa Airlines. “Partnering with Smartvel allows us to deliver real-time, trustworthy information to our passengers, no matter which of the 32 countries they are traveling to.”

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Beyond real-time updates, the partnership opens doors for additional services. These could include integration with visa and insurance providers, offering travelers a more comprehensive and seamless experience.

Iñigo Valenzuela, CEO of Smartvel, emphasized the importance of the collaboration. “This partnership strengthens our role as a leader in travel content solutions, particularly in the LATAM region. We’re excited to provide Copa Airlines with a top-tier solution that builds passenger trust and simplifies travel.”

The collaboration is expected to set a new standard in the travel industry. It not only enhances Copa Airlines’ ability to meet passenger needs but also solidifies Smartvel’s position as a global leader in tourism technology. As travel becomes more complex in an interconnected world, this partnership highlights the importance of innovation and convenience in the airline sector.

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