Delta Airlines is leveraging artificial intelligence to enhance the travel experience for passengers with the launch of its new AI-powered tool, Delta Concierge. Integrated into the airline’s app, this service aims to simplify various aspects of air travel.
Set to launch this year, Delta Concierge will assist travelers with key steps in their journey, such as guiding them to luggage drop-off areas and helping them locate their departure gates. In addition, the service will notify passengers of any potential visa requirements and provide alerts about passport expiration dates.
Looking ahead, Delta plans to expand the capabilities of the AI tool. In the near future, it will offer weather forecasts for passengers’ destinations, providing timely information on what to pack before their flight.
This move reflects Delta’s commitment to using technology to make air travel more efficient and user-friendly for its customers.