In a bid to enhance convenience for its passengers, United Airlines has introduced a significant update to its basic economy check-in process. Effective August 6, travelers with basic economy tickets will have the option to check in online, marking a notable shift from the previous requirement of in-person check-ins at the airport.
New Online Check-In for Basic Economy Passengers
United Airlines is streamlining the check-in process for basic economy travelers with a new policy update that allows them to complete check-in online. Starting August 6, passengers holding basic economy tickets can now check in via the United app, United.com, or at an airport kiosk, a United spokesperson confirmed to Travel + Leisure.
Ensuring Compliance with Carry-On Policies
Previously, basic economy passengers were required to check in at the airport due to United’s policy that prohibits a carry-on bag with these fares. This in-person check-in was necessary for airport staff to verify that travelers were not bringing a carry-on bag. To address this issue for online check-ins, United will now require basic economy travelers to provide a credit card on file and agree to a $65 charge if they attempt to bring a carry-on bag to the gate. This system allows United to automatically charge the card after departure if a bag is brought onboard.
Indicating Bag Count During Check-In
During the check-in process, basic economy passengers must indicate the number of bags they are bringing with them. This policy change follows a successful test at Chicago O’Hare International Airport (ORD), where feedback was positive, and gate-checked bags actually decreased, according to an airline spokesperson.
Temporary Issues During Policy Rollout
While the new policy is being fully implemented, United has advised that some basic economy customers might still need overrides at airport kiosks for a few weeks.
Flexibility for Flight Changes
In addition to baggage charges, United offers flexibility for basic economy passengers needing to change their flights. These customers can either upgrade to a standard economy ticket, which does not incur change fees, or cancel their flight for a fee.
Industry-Wide Changes to Basic Economy Policies
United is not alone in modifying its basic economy policies. JetBlue announced that starting in September, its basic economy fare will include a carry-on bag. This change reflects a broader trend among airlines to adjust their basic economy offerings to better meet traveler needs.
Conclusion
United Airlines’ new policy marks a significant step in improving the travel experience for basic economy passengers by allowing online check-in and addressing baggage-related concerns. As the airline industry continues to evolve, these changes highlight a growing trend toward increased flexibility and convenience for travelers.